Shipping policy
Please note and understand that delivery will be delayed due to customs inspection.
We offer free shipping on all orders. We ship only to USA for now.
Order delivery time = processing time + transportation time
Lead times
Order processing:
The order processing time is 7-15 working days.
Transportation time:
Delivery time to USA:
By express, it takes about 9~12 days
By sea to door, it takes about 40~45 days
Tariff:
We will pay tariffs and customs fee for customers.
Refusal of Delivery
For the products, you can cancel your order for free within 24 hours after placing it. If you cancel after 24 hours, a 30% cancellation fee and material costs will apply. If the product is already in production, or If the order is ready for shipment and you wish to cancel,you will need to pay for all material costs; please contact the customer service for specific amounts.
If you force a cancellation after shipping, a 50% fee will be charged. You can initiate the return process after receiving the fixtures.
Additionally, please note that all large fixtures in the store are non-returnable and non-exchangeable.
If you have any problem during shopping process, Please contact us at support@fancilamps.com. We will deal with any matter well for you.
Phone: +1 (541)250-0699